Comments on: Tech Support http://aboutsatellite.com Serving Residential, Commercial, Government, Military, MDU, Condos, Hotels, Schools, Country Clubs, Apartment Complexes, Hospitals & more... Fri, 05 Mar 2010 16:47:28 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Admin http://aboutsatellite.com/directv/technical-support/comment-page-1/#comment-650 Admin Sun, 31 Jan 2010 15:34:29 +0000 http://aboutsatellite.com/?page_id=47#comment-650 Ok here goes... The dp seperator will not work with the 34-switch. Keep the dp sepolerator handy just invade you switch to a different switch in the future such as a dpp lnb or a 44 switch or a 33 switch. Those switches will allow you to use only one cable from the satellite dish to the receiver and you will be required to use a dp seperator. What switch to use depends on your lnbs. Which lnb to use depends on your dish type and how many receivers are connected to the one dish. If you are able to use a dpp twin lnb, you can connect 119 & 110 on the same dish and 61.5 on the 2nd dish. You would run a cable from the dp dual or dp single lnb to the 3rd port (farthest to the right, by itself, away from the other 2) and run only one line to the 612 receiver, connecting a dp seperator. In your case, it sounds like there must be a reason to have satellite orbital location 119 & satellite orbital location 110 on seperate satellite antenna reflectors / dishes. In this case, you have several options depending on your lnb type. If you have a non dish pro lnb otherwise known as a legacy lnb (no dp written on it), then you would use a sw 64 switch or an sw 44 switch or an sw 42 switch. There is another option that should work that is cheaper. It requires 2 high frequency signal splitters (not to be confused with a regular splitter) and 2 sw 21 switches put backwards. <- Jerome Robinson will test this on Wednesday for you and I will report on the results. Can you provide more info on your situation? Lnb type? Are there other receivers connected to this satellite antenna and lnb? The 34-switch will only work with a dish pro lnb. You can tell if you have a dp (dish pro) lnb because it will say dp pro somewhere on the lnb, otherwise it's a legacy lnb which it a different technology. Legacy is older equipment and more difficult to get replacement parts. Ok here goes… The dp seperator will not work with the 34-switch. Keep the dp sepolerator handy just invade you switch to a different switch in the future such as a dpp lnb or a 44 switch or a 33 switch. Those switches will allow you to use only one cable from the satellite dish to the receiver and you will be required to use a dp seperator.

What switch to use depends on your lnbs. Which lnb to use depends on your dish type and how many receivers are connected to the one dish. If you are able to use a dpp twin lnb, you can connect 119 & 110 on the same dish and 61.5 on the 2nd dish. You would run a cable from the dp dual or dp single lnb to the 3rd port (farthest to the right, by itself, away from the other 2) and run only one line to the 612 receiver, connecting a dp seperator.

In your case, it sounds like there must be a reason to have satellite orbital location 119 & satellite orbital location 110 on seperate satellite antenna reflectors / dishes. In this case, you have several options depending on your lnb type. If you have a non dish pro lnb otherwise known as a legacy lnb (no dp written on it), then you would use a sw 64 switch or an sw 44 switch or an sw 42 switch. There is another option that should work that is cheaper. It requires 2 high frequency signal splitters (not to be confused with a regular splitter) and 2 sw 21 switches put backwards. <- Jerome Robinson will test this on Wednesday for you and I will report on the results.

Can you provide more info on your situation? Lnb type? Are there other receivers connected to this satellite antenna and lnb?

The 34-switch will only work with a dish pro lnb. You can tell if you have a dp (dish pro) lnb because it will say dp pro somewhere on the lnb, otherwise it’s a legacy lnb which it a different technology. Legacy is older equipment and more difficult to get replacement parts.

]]> By: terry PALMER http://aboutsatellite.com/directv/technical-support/comment-page-1/#comment-646 terry PALMER Sun, 31 Jan 2010 08:53:53 +0000 http://aboutsatellite.com/?page_id=47#comment-646 i have the vip612 dvr- I have 2 dishes one pointed to 110 the other pointed to 119 how do I cable the dishes 1] what LNBs do I use [2] what switch do I use ? and after the switch? cable to Sat1 or Sat1 and 2 ?? At this moment not sure of what LNB i'm using? The switch I use now is a DP34 dual[1] and dual [2] 1 cable to to Sat1 and the other cable to Sat2 -- could this be correct check switch gives me sat input 1= 1 110 ok #2 119 ok #3 x x n.c. the same with Sat input 2 Please explain what is this dp plus separator that came with in the box. i have the vip612 dvr- I have 2 dishes one pointed to 110 the other pointed to 119

how do I cable the dishes 1] what LNBs do I use [2] what switch do I use ? and after the switch? cable to Sat1 or Sat1 and 2 ??

At this moment not sure of what LNB i’m using? The switch I use now is a DP34 dual[1] and dual [2] 1 cable to to Sat1 and the other cable to Sat2 — could this be correct

check switch gives me sat input 1= 1 110 ok #2 119 ok #3 x x n.c. the same with Sat input 2

Please explain what is this dp plus separator that came with in the box.

]]> By: katie http://aboutsatellite.com/directv/technical-support/comment-page-1/#comment-323 katie Sun, 22 Nov 2009 01:15:20 +0000 http://aboutsatellite.com/?page_id=47#comment-323 What channel is ACB family in Kissimmee FL? Thanks. What channel is ACB family in Kissimmee FL?
Thanks.

]]> By: Admin http://aboutsatellite.com/directv/technical-support/comment-page-1/#comment-175 Admin Sun, 13 Sep 2009 03:38:00 +0000 http://aboutsatellite.com/?page_id=47#comment-175 What voltages are you getting? What satellites are you missing when you go through the setup? What transponders are you missing and what is the average signal level on the working transponders on 101? What voltages are you getting? What satellites are you missing when you go through the setup? What transponders are you missing and what is the average signal level on the working transponders on 101?

]]> By: alex marin http://aboutsatellite.com/directv/technical-support/comment-page-1/#comment-174 alex marin Sun, 13 Sep 2009 00:19:38 +0000 http://aboutsatellite.com/?page_id=47#comment-174 hi there, my dtv d10 is not working well, im missing alot of the chs. i performed a test with my electrical meter and i am not receiving 13v and 18v accurated. how do i fix it? i dont wanna returned because is international. but i have all the neccesary tools to fix it. hi there, my dtv d10 is not working well, im missing alot of the chs. i performed a test with my electrical meter and i am not receiving 13v and 18v accurated. how do i fix it? i dont wanna returned because is international. but i have all the neccesary tools to fix it.

]]> By: Admin http://aboutsatellite.com/directv/technical-support/comment-page-1/#comment-152 Admin Sun, 23 Aug 2009 20:05:02 +0000 http://aboutsatellite.com/?page_id=47#comment-152 How are you controlling your boxes with a Tivo? Remote control? How are you controlling your boxes with a Tivo? Remote control?

]]> By: Mike Hill http://aboutsatellite.com/directv/technical-support/comment-page-1/#comment-151 Mike Hill Sun, 23 Aug 2009 15:03:54 +0000 http://aboutsatellite.com/?page_id=47#comment-151 I have Dish service with 2 of the VIP211K HD receivers. One works fine, but the other goes to the screen saver and will not return when controlled by our TIVO boxes. We checked settings, but have no answer from DISH except this is normal. The one works, the other does not, so this makes no sense to me. Can you suggest something? I have Dish service with 2 of the VIP211K HD receivers. One works fine, but the other goes to the screen saver and will not return when controlled by our TIVO boxes. We checked settings, but have no answer from DISH except this is normal. The one works, the other does not, so this makes no sense to me. Can you suggest something?

]]> By: Admin http://aboutsatellite.com/directv/technical-support/comment-page-1/#comment-62 Admin Fri, 19 Jun 2009 11:32:42 +0000 http://aboutsatellite.com/?page_id=47#comment-62 Turn off 'error correction' on your fax machine. Then, turn it to the slowest settings so that it transmits very slowely. You can tweak or re adjust your settings later. You may need your fax machine manual. Magic Jack does not support fax but this should work. Let us know if this works for you. Good Luck! Turn off ‘error correction’ on your fax machine. Then, turn it to the slowest settings so that it transmits very slowely. You can tweak or re adjust your settings later. You may need your fax machine manual.
Magic Jack does not support fax but this should work. Let us know if this works for you. Good Luck!

]]> By: Edward W. DuRant http://aboutsatellite.com/directv/technical-support/comment-page-1/#comment-61 Edward W. DuRant Fri, 19 Jun 2009 00:48:09 +0000 http://aboutsatellite.com/?page_id=47#comment-61 Dear Tech Spt, I switched from Brighthouse to majicJack for telephone service. Problem is I now have no fax. Is there a work around solution? Dear Tech Spt,

I switched from Brighthouse to majicJack for telephone service. Problem is I now have no fax. Is there a work around solution?

]]> By: Steffen Lotze http://aboutsatellite.com/directv/technical-support/comment-page-1/#comment-58 Steffen Lotze Wed, 17 Jun 2009 16:40:30 +0000 http://aboutsatellite.com/?page_id=47#comment-58 All channels are working perfect again since today. Just want to inform you. All channels are working perfect again since today. Just want to inform you.

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